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Attention all customers
If you are trying to reset your password and you don't receive the confirmation, it is due to your SPAM filtering with your ISP.
In other words:Complain to them that you are not receiving your mail.
Top incorrect SPAM filtering issues at the current time:
optonline.net Call 1-866-575-8000
If you need to purchase a paid membership to receive paid Technical Assistance, please call sales at 703-778-5755, Option 3, Option 1
If you have a paid membership and still need live account assistance with your account, please call Tech Support 8-5 EST at 703-778-5755, Option 5.
Login Frequently Asked Questions
Please check out these frequently asked questions before you go through the Login Problems tutorial.
Q. I have forgotten my password. Can I have it reset?
A. Yes. By simply providing your email address, a new password will be assigned to your account and then emailed to you. Click here to reset your password.
Q. When I try to log in I get an error saying my email address in invalid. What is the reason for this?
A. This error appears if we were unsuccessful in sending an email to you. If you are signed up for our newsletter and no longer wish to receive it, log in and change your preferences under "My Info" located in the "My PropBot" section of the site. If you block our newsletter in your email program, it will appear to us asif you email address does not exist and you will receive the "invalid email address" error.
Hotmail Users: Please be advised that Hotmail imposes fairly strict email filtering which occasionally deletes our email to you before you have the chance to view it. In order to avoid this scenario, add "admin@PropBot.com" (without the quotes) to your Contacts list.
Q. I haven't received my
password yet from creating my account. When
will I receive it?
A. Your email provider's SPAM filtering is too strict. Call them and complain. You are not receiving emails from the propbot.com domain.
If you need to purchase a paid membership to receive paid Technical Assistance, please call sales at 703-778-5755, Option 3, Option 1
If you have a paid membership and still need live account assistance with your account, please call Tech Support 8-5 EST at 703-778-5755, Option 5.
Hotmail Users: Please be advised that Hotmail imposes fairly strict email filtering which occasionally deletes our email to you before you have the chance to view it. In order to avoid this scenario, add "admin@PropBot.com" (without the quotes) to your Contacts list.
AOL Users: Click here for AOL directions
Q. I am receiving the message "Login Incorrect - Please Try Again." Why?
A. You have entered an
incorrect username OR incorrect password OR you
don't have an account with us. You will need to go through
steps 3 & 4 on this tutorial.
Q. I am receiving the
message "Your username and password
are CORRECT, but your computer is rejecting our cookie." Why is this?
A. Your cookies are not
enabled or your firewall is blocking them. You will need to follow steps 5, 6, and 7 in
tutorial below. Note that, in rare instances, not using the "Remember Me" box has allowed users to access the site when they were previously unable to do so. If you are receiving the above error message and you are using the "Remember Me" check box, please uncheck it and try again.
Q. I am receiving the message "Access Denied, You are trying to access to a restricted area." Why is this?
A. You aren't logged
into our website. To log
in, click on the Login link or click here.
Q. I am receiving the message "You must upgrade to access this feature." Why is this?
A. You have not purchased
the correct paid subscription necessary to access this feature. Click here to check out our different
subscription levels.
Q. Why do I have to use a
password and cookies to come to your website?
A. Because PropBot stores
information that you may want kept private (such as your name, email address, property information, etc...). We take
security very seriously and continuously strive to protect the privacy of our members. STILL DON'T TRUST US?? Read more about what cookies are, and how they affect your computer.
Q. I have AOL and am having problems, can you help me?
A.
- AOL members must click on "Settings" on the AOL toolbar and then go to "Internet Web Options".
- Click the AOL browser tab, click on don't suppress graphics, apply and then okay.
- You also need to go under pop up controls and type in this website name (PropBot.com) to allow pop ups for this site (we do not use pop up windows for advertising).
- Now go to Part 2 of Step 6 below to finish resetting your AOL browser.
Login Problems Tutorial
The vast majority of login problems experienced by our members stem from one of the following three sources:
- Browser Settings
- Firewall Settings
- Username and Password Settings
Please go through the following steps one-by-one, and you will be able to login. Do not skip steps as doing so will likely prevent you from resolving your problem!
Step 1. Check the link
Sometimes people have trouble logging in when they follow a direct link on our newsletter through web-based email (i.e. Hotmail, AOL,
squirrelmail). If this is the case, try logging into our website directly at http://www.PropBot.com. Then go to the page mentioned in the email.
Step 2. Check your browser
If you are using an AOL browser, this may well be the cause of your
difficulties. Try using Internet Explorer, FireFox, or Mozilla as a web browser instead as these have consistently delivered superior results.
Step 3. Check your typing
Your Caps-Lock button should be OFF (unlike mine). Passwords are ALWAYS case
sensitive whereas usernames are not. When logging in, look at your username. If it appears in all UPPERCASE letters, you know your Caps Lock button is
on. This needs to be turned off. It is located on the left side of your keyboard.
Step 4. Reset your password
By simply providing your email address, a new password will be assigned to your account and then emailed to you. Click here to reset your password. Remember to check your email for your new password.
If you still cannot log in after going through the Password Reset System process, continue to Step 5.
Step 5. Temporarily Disable Your Firewall
If you have a firewall such as ZoneAlarm, Norton Internet Security, or
Norton Personal Firewall (to name a few), try disabling it temporarily. Many times
these programs will not permit your computer to accept cookies
consequently disallowing you access to this site. If you disable your
firewall, and then find that you have access to PropBot, you know that your problem was a firewall issue, NOT our website OR your Browser. Please re-enable it immediately and consult the firewall's manual for instructions on allowing your computer to accept
cookies.
Step 6. Reset your Internet Explorer
Browser to the Default
Settings
If you have tried to log in and you are sure your username and password
are correct and are being typed in correctly, you might have a cookie
issue.
When using PropBot.com, you must have cookies turned on in
order for your connection to be authenticated against our website. This
allows you to have access to specific areas of the website, and allows
us to differentiate you and other users.
Here are some additional steps you can take in order to reset your
Internet Explorer back to it's original settings:
- Click on Tools, Internet Options, Delete Files (in the
Temporary Internet Files box). Check the 'Delete All Offline' checkbox
and click 'OK'.
- Click on the Security tab and click on the 'Default
Settings' button or 'Default Level' button on the bottom right.
- Click on the Advanced tab and click on the 'Restore
Defaults' button on the bottom right.
- Click on the Privacy Tab and click on
Defaults
Now you can retry logging into www.PropBot.com
If this still fails to work, proceed to step 7.
Step 7. Temporarily Use the Mozilla or FireFox Browser
If you tried all the above steps and you still can't login, please
download the free Mozilla OR FireFox Browser which we also support. The reason for trying another browser is to determine if the one you have been using is the cause of your login problems. If Internet Explorer or AOL is giving you problems and Mozilla is not, then you know that you have a browser problem.
You can download both of these for FREE for Windows, Linux, or Mac OSX at www.mozilla.org
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